Tank Stream Engineering Pty Ltd Operating as Fresh Air Friend ABN 88 654 538 940
Website Terms & Guidelines
Using this website means you're agreeing to the below 'Website Terms & Guidelines' and any other relevant laws. By accessing this site, you confirm your agreement to the terms we lay out here.
Payment Options: Payment is to be made by Credit or Debit Card (VISA, MasterCard, Amex). Payments are handled by our eCommerce partner eWay.
Pricing Details: All product prices on the Fresh Air Friend website are stated in Australian Dollars, inclusive of GST. Please note that these prices can change without prior notice.
Availability: Our products are currently up for purchase only for our customers in Australia and New Zealand.
Shipping Deal: We provide complimentary shipping for orders valued over $149 within Australia.
Dispatch Details: All orders will be processed and dispatched once confirmed and payment cleared.
Warranty Information: Every product comes with the standard manufacturer's warranty.
Order Cancellations: All orders are final and cannot be amended or cancelled unless in exceptional circumstances, and order cancellations will not be considered after packaging or shipment.
Returns: You must report any issues within 7 days of delivery - email us at info@freshairfriend.com.au.
Cost of Returns: Should you need to return items due to warranty claims or replacements for faulty items, you'll be responsible for the associated shipping costs.
Website Info: The product details and specifications on our website can be updated without notice.
Site Usage: Please use this site responsibly. Neither we, the website creator, nor any associated entities are responsible for any damages, whether direct or indirect, that arise from using this website. Tank Stream Engineering Pty Ltd holds no responsibility for damages resulting from the use or misuse of products bought here.
Privacy & Safety:
Protecting your private data is our priority. We closely follow the standards set by the Australian Privacy Commissioner. Unless a legal investigation requires it, we won't track or monitor your site activities. When you share personal details with us via email, it's solely for the purpose you provided it for. We promise not to misuse or share your email address.
For all online transactions, we use Secure Sockets Layer (SSL) technology. This makes sure your data is transmitted safely to our server. We don't keep any credit card details post the completion of an online transaction. All such data is deleted from our server.
While our website may host links to other sites, we're not accountable for their content or how they handle user privacy.
Thank you for understanding our terms and using the Fresh Air Friend website.