Fresh Air Friend FAQ Page

Freshly Aired Questions

How does the Fresh Air Friend CO2 sensor work?

The Fresh Air Friend CO2 sensor uses advanced NDIR (Non-Dispersive Infrared) technology to measure carbon dioxide levels in the air. It provides real-time readings, allowing you to monitor air ventilation and take proactive measures to maintain air safe environments. The device is also low maintenance - calibrating everytime it is charged, removing the need for manual calibrations (however a manual calibration procedure is also available if any problems are detected).

How can the Fresh Air Friend CO2 sensor help prevent the spread of COVID-19 and other illnesses spread by airborne pathogens?

We all breathe in oxygen and exhale carbon dioxide (CO2), therefore CO2 levels build up within enclosed spaces that do not have adequate ventilation. Therefore, the CO2 concentration serves as an indicator of air quality in terms of its circulation and ventilation. If the CO₂ level becomes elevated, it signifies a decreased air exchange and the need for improved ventilation. Insufficient ventilation leads to a higher accumulation of airborne particles, including pathogens such as coronaviruses. Consequently, the risk of contracting infectious illnesses increases. It is not recommended to be in rooms with > 800 ppm CO2. CO2 levels below this are marked as low relative risk for COVID-19 by OzSAGE.

Is the Fresh Air Friend sensor easy to use?

Yes, the Fresh Air Friend sensor features a user-friendly interface with clear readings. Simply turn it on, and it will provide you with real-time measurements. No complicated setup or calibration is required.

Is the Fresh Air Friend sensor impact proof?

No, the Fresh Air Friend sensor is not impact proof.

Do you accept returns?

We only accept returns for faulty items. Email us at info@freshairfriend.com.au to notify us of a fault within 7 days of delivery of your order. More information on our Refund/Cancellation policy can be found in our .

Is Fresh Air Friend covered by a warranty?

Yes, Fresh Air Friend is covered by a 1 year manufacturer's warranty.

Where are your Terms and Conditions?

Terms and Conditions can be found in the footer of every page, as well as here →

Terms & Conditions

Tank Stream Engineering Pty Ltd Operating as Fresh Air Friend ABN 88 654 538 940
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Pricing Details: All product prices on the Fresh Air Friend website are stated in Australian Dollars, inclusive of GST. Please note that these prices can change without prior notice.
Availability: Our products are currently up for purchase only for our customers in Australia and New Zealand.
Shipping Deal: We provide complimentary shipping for orders valued over $149 within Australia.
Dispatch Details: All orders will be processed and dispatched once confirmed and payment cleared.
Warranty Information: Every product comes with the standard manufacturer's warranty.
Order Cancellations: All orders are final and cannot be amended or cancelled unless in exceptional circumstances, and order cancellations will not be considered after packaging or shipment.
Returns: You must report any issues within 7 days of delivery - email us at info@freshairfriend.com.au.
Cost of Returns: Should you need to return items due to warranty claims or replacements for faulty items, you'll be responsible for the associated shipping costs.
Website Info: The product details and specifications on our website can be updated without notice.
Site Usage: Please use this site responsibly. Neither we, the website creator, nor any associated entities are responsible for any damages, whether direct or indirect, that arise from using this website. Tank Stream Engineering Pty Ltd holds no responsibility for damages resulting from the use or misuse of products bought here.
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